Contattaci: Supporto Premium e Pre-Vendita

Questo modulo è riservato ai nostri utenti premium paganti che necessitano di supporto via email prioritario e privato o hanno domande pre-vendita!

Hai domande sulla versione WP Staging Free? Contattaci qui.

Se li hai a portata di mano, indicaci:

  • La tua chiave di licenza o l’indirizzo email usato per acquistare WP Staging Pro.
  • Opzionale: le credenziali di accesso al tuo sito di staging, così potremo aiutarti più velocemente.

Please write to us in English only!

Se hai bisogno di aiuto per la migrazione del sito, di supporto prioritario e di risposte più rapide,
acquista una licenza di  WP Staging Pro.
La nostra sede è in Europa.
Per domande generali di supporto non urgenti,
siamo disponibili dalle 07:00 alle 20:00 (CET).

Se c’è un fuso orario molto diverso o ci contatti fuori da questi orari, la risposta potrebbe richiedere qualche ora. Niente paura: di solito rispondiamo molto più velocemente.
Support Form (#6)
Select “emergency” only if your site is down or broken. Do not use it for migration requests or non urgent questions!

If you’d like one of our technicians to migrate your website from one server to another and handle the entire process for you, you can purchase a migration plan [here].

Already Purchased a Migration Plan?

Please send us the login credentials for both the source and destination websites, and let us know your preferred time for the migration. If you have a WP Staging Pro license, please also include your license key.

We will reply with a time frame for starting the migration. If anything isn’t entirely clear, we’ll reach out with further questions.

Prefer Not to Send Login Credentials via This Contact Form?

If you’re uncomfortable sending your login credentials through this contact form, please wait for our reply—we can arrange an alternative method for you to provide them.

Please describe the issue you are having. Some tips:

  • If you can, upload a screenshot of your issue (below).
  • Send us log files from WP Staging > System Info
  • If you’re comfortable sharing an admin login to your site this often helps us solve problems faster.
  • If the problem affects a specific user, let us know the username or email address of the affected user.
  • Videos / screencasts: We prefer a written description of any technical issues (optionally with screenshots), because it makes it easy to refer back to your original inquiry later. Submitting a video or screencast may slow down the support process because we first need to transcribe your video into text. If you do need to send a video / screencast, please keep it shorter than one minute.
Accepted file types: jpg, png, txt, log, pdf, csv, jpeg, Max. file size: 1 MB.
 

Puoi contattarci anche scrivendo a support (at) wp-staging.com