Contáctanos: Soporte Premium y Preventa

¡Este formulario es para nuestros usuarios premium de pago que necesitan soporte prioritario y privado por correo electrónico o tienen preguntas previas a la compra!

¿Tienes preguntas sobre la versión WP Staging Free? Contáctanos aquí.

Si los tienes a mano, indícanos:

  • Tu clave de licencia o la dirección de correo electrónico con la que compraste WP Staging Pro.
  • Opcional: los datos de acceso a tu sitio de staging para que podamos ayudarte más rápido.

Please write to us in English only!

Si necesitas ayuda para la migración de tu sitio, soporte prioritario y respuestas más rápidas,
adquiere una licencia de  WP Staging Pro.
Nuestra sede está en Europa.
Para preguntas generales de soporte que no sean urgentes,
estamos disponibles de 07:00 a 20:00 (CET).

Si la diferencia horaria es grande o nos contactas fuera de este horario, la respuesta puede tardar algunas horas. No te preocupes; normalmente respondemos mucho antes.
Support Form (#6)
Select «emergency» only if your site is down or broken. Do not use it for migration requests or non urgent questions!

If you’d like one of our technicians to migrate your website from one server to another and handle the entire process for you, you can purchase a migration plan [here].

Already Purchased a Migration Plan?

Please send us the login credentials for both the source and destination websites, and let us know your preferred time for the migration. If you have a WP Staging Pro license, please also include your license key.

We will reply with a time frame for starting the migration. If anything isn’t entirely clear, we’ll reach out with further questions.

Prefer Not to Send Login Credentials via This Contact Form?

If you’re uncomfortable sending your login credentials through this contact form, please wait for our reply—we can arrange an alternative method for you to provide them.

Please describe the issue you are having. Some tips:

  • If you can, upload a screenshot of your issue (below).
  • Send us log files from WP Staging > System Info
  • If you’re comfortable sharing an admin login to your site this often helps us solve problems faster.
  • If the problem affects a specific user, let us know the username or email address of the affected user.
  • Videos / screencasts: We prefer a written description of any technical issues (optionally with screenshots), because it makes it easy to refer back to your original inquiry later. Submitting a video or screencast may slow down the support process because we first need to transcribe your video into text. If you do need to send a video / screencast, please keep it shorter than one minute.
Accepted file types: jpg, png, txt, log, pdf, csv, jpeg, Max. file size: 1 MB.
 

También puedes escribirnos a support (at) wp-staging.com