Contact us – Presale and Premium

This form is for our paying premium users who need priority and private email support or have pre-sale questions!

Do you have questions about WP Staging Free Version? Please Contact us here.

If you have it on hand, please submit:

  • Your license key or the email address you used to buy WP Staging Pro
  • Optionally: Login credentials to your staging website to help you faster

Please write to us in English only! (Google Translate)

If you need help for site migration, priority support and a faster reply,
please purchase a license of  WP Staging Pro.

Our headquarter is in Europe.
For general support questions, and it is no emergency,
we are available from 07:00 – 20:00 CET.

If there is a vast time difference, or you are contacting us outside these hours, it can take a few hours to get a reply. Do not worry; usually, we answer much faster.
Support Form (#6)
Select “emergency” only if your site is down or broken. Do not use it for migration requests or non urgent questions!

Please describe the issue you are having. Some tips:

  • If you can upload a screenshot of your issue (below).
  • Send us log files from WP Staging > System Info
  • If you’re comfortable sharing an admin login to your site this often helps us resolve problems faster.
  • If the problem affects a specific user, let us know the username or email address of the affected user.
  • Videos / screencasts: We prefer a written description of any technical issues (optionally with screenshots), because it makes it easy to refer back to your original inquiry later. Submitting a video or screencast may slow down the support process because we first need to transcribe your video into text. If you do need to send a video / screencast, please keep it shorter than one minute.
Accepted file types: jpg, png, txt, log, pdf, csv, jpeg, Max. file size: 1 MB.
 

You can also reach us at support (at) wp-staging.com