Refund Policy for Businesses (B2B)

For B2B transactions, different terms apply, and we reserve the right to handle these on a case-by-case basis.

We value our business customers and aim to ensure that our software products meet your needs. However, we understand that issues may arise. Our refund policy for B2B transactions is outlined below:

Eligibility Criteria

Refunds may be considered under the following conditions:

  • Performance Issues: The software fails to perform its basic functions as advertised.
  • Unresolved Support Issues: Our support team is unable to resolve a reported issue within a reasonable time frame.

Refund Request Process

To request a refund, please follow these steps:

  1. Timeframe: Submit your refund request within 14 days of purchase or license activation.
  2. Documentation: Provide detailed documentation of the issue, including error messages, screenshots, and any other relevant information.
  3. Support Engagement: Engage with our support team to attempt to resolve the issue prior to requesting a refund.

Partial Refunds

Partial refunds may be offered based on:

  • Usage-Based Calculation: The duration and extent of software usage.
  • Service Fees: Deducted for any applicable support services provided.

Situations Not Eligible for Refunds

Refunds will not be granted for:

  • Change of Mind: Customers who change their mind after purchase.
  • Third-Party Issues: Problems caused by third-party plugins, themes, or other software.
  • Non-Compliance: Misuse or unauthorized alterations of the software.

Deactivation Requirement

Customers must deactivate and uninstall the software before a refund is processed.

Dispute Resolution

For disputes, we offer:

  • Internal Review: An internal review process for escalated refund requests.
  • Mediation/Arbitration: Mediation or arbitration to resolve disputes amicably.

Compliance with Laws

This policy complies with applicable local and international laws. In case of conflict with mandatory local laws, those laws will prevail.

By purchasing our software, you agree to this refund policy and waive any rights to subject it to any questions, judgment, or legal actions. We are not liable for differences in e