If the staging site redirects to the live site when you try to access it, check out the points below.
Deactivate the following plugins while creating a staging site
- Security plugins like wordfence, iThemes security, etc.
- Caching plugins like W3 Total, Wp Rocket, etc.
- Redirect / Login plugins
If this does not resolve the issue check out the wp-config.php of the staging site by using FTP.
If it contains entries which defines the path to the domain change it to the path of your staging site. E.g.
define('WP_SITEURL', 'www.domain.com/staging'); define('WP_HOME', 'www.domain.com/staging');
Change it to:
define('WP_SITEURL', 'www.domain.com'); define('WP_HOME', 'www.domain.com');
If this does not resolve the issue open a support ticket.