Contact us – Presale and Premium

This form is for our paying premium users who need priority and private email support or have pre-sale questions!

Do you have questions about WP Staging Free Version? Please Contact us here.

If you have it on hand, please submit:

  • Your license key or the email address you used for buying WP Staging Pro.
  • Optionally: Login credentials to your staging website to help you faster.

Important: If you need to give us access to your website please submit this data processing consent form.

Please write to us in English only!

If you need help for site migration, priority support and a faster reply,
please purchase a license of  WP Staging Pro.

Our headquarter is in Europe.
For general support questions, and it is no emergency,
we are available from 07:00 – 20:00 CET.

If there is a vast time difference, or you are contacting us outside these hours, it can take a few hours to get a reply. Do not worry; usually, we answer much faster.
Support Form (#6)
Select “emergency” only if your site is down or broken. Do not use it for migration requests or non urgent questions!

If you’d like one of our technicians to migrate your website from one server to another and handle the entire process for you, you can purchase a migration plan [here].

Already Purchased a Migration Plan?

Please send us the login credentials for both the source and destination websites, and let us know your preferred time for the migration. If you have a WP Staging Pro license, please also include your license key.

We will reply with a time frame for starting the migration. If anything isn’t entirely clear, we’ll reach out with further questions.

Prefer Not to Send Login Credentials via This Contact Form?

If you’re uncomfortable sending your login credentials through this contact form, please wait for our reply—we can arrange an alternative method for you to provide them.

Please describe the issue you are having. Some tips:

  • If you can upload a screenshot of your issue (below).
  • Send us log files from WP Staging > System Info
  • If you’re comfortable sharing an admin login to your site this often helps us resolve problems faster.
  • If the problem affects a specific user, let us know the username or email address of the affected user.
  • Videos / screencasts: We prefer a written description of any technical issues (optionally with screenshots), because it makes it easy to refer back to your original inquiry later. Submitting a video or screencast may slow down the support process because we first need to transcribe your video into text. If you do need to send a video / screencast, please keep it shorter than one minute.
Accepted file types: jpg, png, txt, log, pdf, csv, jpeg, Max. file size: 1 MB.
 

You can also reach us at support (at) wp-staging.com